Frequently asked questions

Complete the registration form with your name, email and telephone number. The team will contact you to explain the next steps and any eligibility or verification requirements. Registration itself does not require a payment; review the service terms before activating an account.

You do not need professional experience to read the materials or request an introduction. Before using a trading service, learn how orders, fees and losses work. Ask support to explain unfamiliar controls and start with a simulator where one is available.

You need accurate contact details, a secure email account and the ability to complete any checks required by the service provider. Availability depends on your country and the product involved. Do not transfer money until you know which legal entity will provide the service and where your funds will be held.

The website adapts to mobile screens, including the learning materials and registration form. Features in an exchange or provider dashboard depend on that service. Use an updated browser and a private connection when accessing an account.

Depending on the connected service, automated tools may monitor conditions, send alerts or submit orders within permissions you have approved. An alert is different from an executed trade. Confirm which functions are active and how to pause them before enabling any execution.

Ask the team which monitoring, analysis and automation tools are included in your account. Use read-only access when you only want to view market information. Do not enable a trading permission merely to receive notifications.

Choose the pair, price or volatility condition and the notification channel available in your dashboard. Use a small number of useful conditions so that important alerts are easier to notice. Test delivery and check your spam folder; an alert may arrive late during an outage.

Review the controls provided by the trading service and distinguish pausing new orders from cancelling open orders. Existing positions may continue to gain or lose value after automation is paused. Check the activity history and confirm the resulting position on the exchange.

This public website collects enquiries and provides information; it is not a wallet or exchange custody screen. Funds and assets, if you open a trading account, are governed by the named provider agreement. Confirm that entity, its custody arrangements and withdrawal procedures before depositing.

Use a unique password and enable multi-factor authentication wherever the relevant provider offers it. Never give a manager your password, verification code or wallet recovery phrase. Keep API permissions limited and revoke unused keys and unfamiliar sessions.

Use the recovery option on the official service and contact support from your registered email. Recovery may require identity checks before access is restored. Do not share security codes or pay a supposed recovery fee to someone contacting you privately.

Start with Cryptocurrency basics if market terms are unfamiliar, then use Getting started for a practical checklist. Read the risk and fee pages before funding. The links below take you to those materials.

Use the Account security page for passwords, MFA, API permissions and incident steps. Confirm the controls in your actual provider account. General learning materials do not replace that provider’s instructions.